G
M
Gregory Monroe II
Software Engineer
CONTACT
EXPERIENCE
Business Technical Support @ T-Mobile
Novemeber 2021 – Present // Hybrid - Atlanta, GA
- › Utilizing device troubleshooting processes to maintain T-Mobile For Business and Government customers and aid with their services to operate on the 4G LTE/5G cellular network.
- › Supporting mobile devices with iOS and Android operating systems, wireless internet devices and network configurations.
- › Building customer loyalty through timely and effective issue resolution, which includes managing escalations and providing updates using effective written and oral communication.
- › Partnering with Business Care, Sales, and Engineering departments to address general questions, technical issues, and inquiries.
Technical Support Representative @ GoDaddy
March 2021 – September 2021 // Remote
- › Utilized a custom-built CRM to maintain the integrity of customers in billing processes, product ownership and account management.
- › Garnered product knowledge of 75+ offerings and services to provide solutions and generate $25,000 in new revenue through sales support.
- › Diagnosed and repaired WordPress applications, DNS Management, Microsoft 365 products and control panel servers (cPanel, Plesk and VPS).
VOLUNTEER & PROFESSIONAL DEVELOPMENT
Job Board Lead @ Black Is Tech Conference
August 2022 – Present // United States
- › Providing onboarding and ongoing support to sponsored companies to promote employment opportunities for conference attendees through the job/recruitment portal website, blackistechjobs.com
EDUCATION
Certificate, Fullstack Web Development @ Georgia Tech
2020 // Atlanta, GA
Bachelors of Music, Music Performance @ University of Central Florida
2014 // Orlando, FL
SKILLS
Programming & Languages
- JavaScript (ES6+)
- Node
- MongoDB
- MySQL
- HTML
- CSS/Sass
Libraries & Frameworks
- React
- Express
Tools | Services | Database
- Git / Bash / Shells
- ESLint
- Postman
- GitLab
- GitHub
- Visual Studio Code
- Bootstrap
- Tailwind CSS
TECHNICAL PROJECTS
This Resume ↗
GoCode | HTML, Tailwind CSS, Netlify
Completed
Description: Custom-built resume using Tailwind to showcase my past skill sets and potential.
Market Need: Set an additional example of how musicians can thrive in the tech industry!
- › Go Code Mode is my mantra to build within this career field. Diligence establishes development.
- › Users can navigate this page to view list of qualifications and transferable skills.
- › Educates on the timeline of events regarding Gregory's technical career.
- › Enclosed link in above arrow leads to GitHub repo. This can be listed on GitHub under the repo, "gocode".
- › This application is mobile-responsive and is viewable on gocodemode.com